KYC, escrow, NDAs, a 15-minute refund rule, a 48-hour dispute window and a three-strike system — all live from day one. Trust is treated as infrastructure, not a feature.
Corporate email, photo ID and selfie match for mentors. Email or .ac.uk verification for mentees. Professional coach credentials are reviewed manually before activation.
The mentee's full payment is held until 48 hours after the session ends — protection both ways while disputes can be raised.
Sessions that end before they really start auto-refund in full — no manual review, no awkward email.
Two-stage gate before booking unlocks. Off-platform contact is prohibited during an active match.
The optional in-session bot generates a transcript that anchors any dispute. Bot on/off is itself a permanent fact on record.
Three strikes in a rolling 90-day window suspends the account. Severe cases escalate straight to a permanent ban.